Brain X Movement

Complaints

Dear Customer,

Our aim is always to provide an exceptionally high level of service to all of our customers. Where customers feel they have cause to raise a complaint it is important to us that these are dealt with objectively, fairly and within an acceptable time frame.

The following procedure explains how we deal with complaints, our commitments to you and what redress you have if you think your complaint has not been resolved to your satisfaction.

If you have a complaint about any aspect of our service then we would like to hear from you.

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How to tell us if you have a complaint

To help us investigate and resolve your issue as quickly as possible, you can contact us by email. The most appropriate person will handle your complaint in the quickest possible time.

Our complaints contact details are:
Online at:
privacy@brainxmovement.com

What information do we need to address your complaint?

To assist us in resolving your complaint efficiently it would be helpful if you could provide the following information:

  • Your full name and preferred contact details
  • Full details of your complaint
  • Copies of relevant paperwork
  • What you expect us to do to put things right
  • Any other information that you think may be relevant

Parent Testimonials

Don't just take our word for it, parents are overwhelmed with the impacts the PrimX Programme is having on their children...

  • “Flo was diagnosed with Autism and faced significant challenges, including severe anxiety and difficulties in social situations.

    12 months on, we now have a daughter who is thriving. Flo is performing on stage in school productions and absolutely loving gymnastics.”

    Flo M, age 7

    Autism

    Flo M, age 7

  • “...Our world was turned upside down.

    Thanks to BrainX Movement and the PrimX programme, our entire family has experienced a remarkable transformation. We are now eagerly looking forward to watching our daughter grow again.”

    Isi R, age 14

    FND

    Isi R, age 14

  • “George began showing signs and behaviours of autism and ADHD at a very young age.

    The PrimX programme has transformed him! He is now flourishing in social situations, his movement and coordination has significantly improved. We cannot thank BrainX enough.”

    George, age 4

    ADHD

    George, age 4

  • “Our daughter Ruby has struggled academically for many years, dealing with dyslexia and dyscalculia.

    We then embarked on the PrimX programme, along with their sensory eye tracking programme. The results have been astonishing. Ruby has now been accepted into her secondary school of choice.

    Ruby T, age 11

    Dyslexia

    Ruby T, age 11
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